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16.
What is the ideal relationship between network maintenance and troubleshooting?
  • A.
    Networking maintenance and troubleshooting efforts should be isolated from one another.
  • B.
    Networking maintenance and troubleshooting efforts should complement one another.
  • C.
    Networking maintenance and troubleshooting efforts should be conducted by different personnel.
  • D.
    Networking maintenance is a subset of network troubleshooting.
  • Answer & Explanation
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Answer : [B]
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17.
Which three of the following suggestions can best help troubleshooters keep in mind the need to document their steps?
  • A.
    Require documentation
  • B.
    Keep documentation in a hidden folder
  • C.
    Schedule documentation checks
  • D.
    Automate documentation
  • Answer & Explanation
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Answer : [A][C] and [D]
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18.
Which three troubleshooting phases require clear communication with end users?
  • A.
    Problem report
  • B.
    Information collection
  • C.
    Hypothesis verification
  • D.
    Problem resolution
  • Answer & Explanation
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Answer : [A],[B] and [D]
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19.
What are two elements of a change management system?
  • A.
    Determine when changes can be made
  • B.
    Determine potential causes for the problem requiring the change
  • C.
    Determine who can authorize a change
  • D.
    Determine what change should be made
  • Answer & Explanation
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Answer : [A],[C]
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20.
Which three of the following are components that would be most useful when recovering from a network equipment outage?
  • A.
    Backup of device configuration information
  • B.
    Physical topology
  • C.
    Duplicate hardware
  • D.
    Operating system and application software (along with any applicable licensing) for the device
  • Answer & Explanation
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Answer : [A],[C] and [D]
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